Across Western and Central Pennsylvania, we continue to focus on fostering connections with our customers and communities. From enhancing and expanding our network and its technology, to adding value to our Internet and entertainment experiences for our customers, to growing our partnerships with community organizations to promote digital equity and more, here are some of the ways we’ve worked to bring important moments to life this year.
Connectivity and Entertainment
We continued to expand the Xfinity 10G Network to more homes and businesses, bringing our products and services to many areas across Pennsylvania including Adams County, Blair County, Butler County, Dauphin County, Lackawanna County, Perry County, Sullivan County, and Washington County.
We recently introduced the first residential customers in the world to next-generation Internet powered by DOCSIS 4.0 technology. The latest version of DOCSIS technology is a giant leap forward in Internet connectivity that can deliver multi-gigabit symmetrical speeds to customers over the connections that already exist in tens of millions of homes in Comcast markets across the country.
To help keep customers connected no matter where they are, Xfinity Mobile has made switching even easier, offering a convenient, cost-effective alternative to other mobile providers. And our business customers are enjoying the benefits as well, as we continue to evolve Comcast Business Mobile.
As unpredictable weather continues to affect our area year-round, Comcast became the first Internet Provider to offer a product designed to maintain connectivity when a storm hits, trees are down or a customer experiences a local outage, with the launch of Storm-Ready WiFi.
Giving our customers more to love in entertainment, we began offering Xfinity’s “Free this Week” experience, a weekly selection of movies, shows and apps, on us.
And to provide a destination for more of our neighbors to experience the complete line of Xfinity and Comcast Business products and services, we reopened an Xfinity Store location in York, Pennsylvania this year.
Through Project UP, we connected with more local organizations and elected officials and strengthened our long-standing relationships to advance digital equity and help build a future of unlimited possibilities for our customers and communities. We launched Digital Navigator programs with partners such as the United Way of Southwestern Pennsylvania to empower trusted voices in the communities to help more people connect to the Internet, use devices and acquire digital skills.
All of this and more is centered around our mission to help drive awareness and adoption of the Federal Government’s Affordable Connectivity Program (ACP), which provides eligible low-income households with a credit of up to $30 per month ($75 per month on Tribal lands) toward their Internet and/or mobile service. Thanks to ACP, eligible Comcast customers can get home Internet through Comcast’s Internet Essentials or Internet Essentials Plus at no cost once the federal credit is applied. Internet Essentials customers can also add a line of unlimited 5G cellular data ($45) through Xfinity Mobile for as little as $24.95/month after the ACP benefit is applied.
We heard from many of our team members about the connections they have made with their colleagues, customers and community members, from those who helped us celebrate Diversity, Equity & Inclusion throughout 2023; to local Comcast technician Paul who was out in the field helping customers connect; to all of the volunteers working with organizations including Per Scholas, BUILD Pittsburgh, and Honor Flight Pittsburgh through Team UP, our national volunteerism program.
We’re proud of the new connections we’ve made and the ones we’ve continued to foster with our customers and communities across the area, and we’re looking forward to even more partnership and innovation in the year to come.
For more of Comcast’s 2023 news, visit corporate.comcast.com/press.