Recently, we asked our Community Account Representative (CAR) Team to tell us what a typical day is like as a CAR. Their answers were anything but typical.
The CAR Team works with property managers at apartments, bulk properties and retirement communities throughout the region to make sure that Xfinity customers living there are getting an unsurpassed customer experience. Amanda explained, “I get to host events where I can show customers the value of our amazing products and why they’ll want them in their homes. I have the best job in the world.”
When she’s not showing customer how to monitor WiFi-connected devices with Xfinity xFi or showing customers how to access the X1 Sports App in Lancaster, you might see her playing on co-ed basketball, flag football, kickball or volleyball teams in the area. Spending time with her Comcast co-workers is more than a job to her. “Having a diverse culture and different skill sets help us come together to provide the best products and experience to our customers. We truly care about our customers and each other.”
The CAR Team’s work can be part trouble-shooting, part education. They resolve technical and billing issues but are often the first Comcasters new customers meet to learn about Xfinity Internet, X1 TV, Xfinity Home and Xfinity Mobile. Their manager, Matt, says “I love that we get to interact with people from all walks of life and age groups and am so proud of my team for always being there when we have a large project such as move-in weekend in State College.”
Miriam, the team’s events specialist, has developed leadership skills since joining Comcast in 2015 that ensure customers each receive attention and support at the events she plans throughout the region. As the parent of two tweens, she wishes people knew more about what it’s like to work for the company. “I want people to know that you can learn so much at Comcast, work with exceptional people, and enjoy great benefits that the company offers to their employees and their families.”
Paul’s tenure on the CAR team has been short, but he’s already had some very meaningful interactions with customers, feeling a sense of accomplishment in connecting them to their world with Internet and voice services. A marathon runner, Paul knows how important it is to pace himself for whatever customer needs arise. “Every day is a different adventure!”
To learn more about the CAR team or other positions available at Comcast, click here.
