While Amy Hazelrigg-Fowler has had a successful eight-year-long career at Comcast, she started her first week as a billing agent wondering, “Oh my, what have I gotten myself into?” When she began work in Comcast’s Harrisburg Call Center, she received training and support that helped her not only overcome her nervousness in speaking to customers but helped her learn everything she needed to provide a great customer experience for Xfinity Internet and Xfinity TV customers.
Building her confidence paid off. Amy was promoted to supervisor, where she continues to grow knowledge of the business while developing a leadership style that her team describes as “genuine and transparent.”
“I am proudest of knowing my ‘Why’ and passing on knowledge that helps my team find their own career paths,” said Amy. “I am excited to work for a company where you can be your authentic self every day and discuss differences in a meaningful positive way.”
Discussing differences became a focus of her team’s weekly meetings in the summer of 2020. In June, Comcast announced a comprehensive, multiyear plan to allocate $100 million to fight injustice and inequality against any race, ethnicity, gender identify, sexual orientation or ability. Amy’s team regularly talks about how they can support these goals by creating a more inclusive environment for customers and coworkers. Throughout the year, they’ve shared their feelings and supported each other with virtual team activities that have helped them learn how to be better allies. Their diversity, inclusion and equity work was recognized by senior leaders recently with a regional Comcast award.
“I enjoy working for a company that is changing and growing with the world,” said Amy. “Comcast is a company that has stretched me to find my purpose and to move the business forward.”