When Sean Williams started as a billing agent for Comcast in 2008, MySpace was one of the highest traffic sites on the Internet and everyone carried a flip phone. During his 12 years with the company, he’s become a leader within Comcast’s billing team, focused on making the customer experience simple, easy and awesome.
During his career journey, Sean’s product knowledge has evolved along with technology but one thing has never changed: focusing on what customers need. “Sean leads team huddles that are entertaining and engaging and directly linked to feedback from our customers,” said his manager, Todd Matthews. “He emphasizes the ways every agent can provide a more positive experience on every call.”
Sean’s Comcast journey started as a billing agent in Lebanon and as he’s progressed in his career, his responsibilities have changed and taken him to York and finally to Harrisburg, where he leads a billing team. In addition to supporting his employees’ development, he recently helped to launch a regional mentoring program for Comcast’s employee resource groups (ERGs), bringing together 43 pairs of mentors and protégés from across business units in order to help build leadership bench strength. Comcast’s ERGs are voluntary, employee-led organizations dedicated to developing employees’ careers, contributing to community service and building an inclusive and collaborative workplace.
A family atmosphere is just one of the things Sean loves about working at Comcast. “I’ve been in environments before where I was simply just a number. The culture here is a far cry from what I’ve experienced in the past and I haven’t looked back since becoming a Comcaster.”
Helping new employees feel connected and supported is one of Sean’s passions. Early in his career, he assisted with Comcast’s nesting program, designed to help new hires acclimate and deliver an outstanding customer experience. Sean also helped develop a support team to assist in resolving complex customer concerns.
Learn more about open positions on Sean’s team and how Comcast’s core values help to improve the communities where our employees, customers and audiences live and work.